Medcart warranty policy is applicable in case of defects in material, design and workmanship after purchase of the product.
For products that Medcart is considered the seller, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within UAE.
For products that are bought through a seller on Medcart that is not us, the terms of the respective seller’s warranty will apply.
Warranty repairs will be carried out at the service centers assigned by the seller.
The original invoice is required to provide the warranty services
Always check the product listing to know if it includes warranty services as not all products are covered by warranty
Warranty terms are in accordance with your device manufacturer. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period unless it is purchased by the buyer
If your item can't be repaired but is still under the manufacturer's warranty, a replacement (from the same seller) shall be arranged or, if a replacement isn't available, a refund will take place
o avail the warranty services, you can raise the request through your Medcart account. We shall contact you within 24 hours . A picture of the defect may be required as well the invoice of the purchased product
The warranty will not be covered under the conditions: Defect or damage is the result of the customer misuse and non-abidance by the instructions for use.
All the items covered by warranty are free shipping for the warranty service.
Medcart is not responsible for any damages that occur during shipping back to us for the warranty service, please make sure the item is packed in its original box or wrapped safely.